FAQ

What is an escape room?

It is a live action  game. Players are trapped in a room, and they have only one hour to find the clues, solve the mystery and succeed in their aim: escape!

How can I make a reservation?

You need to make a reservation. You can do this on this website up until 12 hours before your game session. You also may check here the rooms available on the day and hour you have chosen. You will receive an email  confirming your reservation. If you don’t receive the email, check your spam or contact us at our email address: info@secretzone.it

May I cancel or change the reservation?

You may change your reservation without any additional cost until 48 hours before your game session.

When should I arrive?

We ask you to arrive on time because  there are other teams waiting to begin  their game session after yours. If you are more than 15 minutes late, the game will start without you.

What is the capacity for each room?

The minimum number of players is two and the maximum is seven. We suggest playing with a team of 4-6 members. If there are more than 7 players, you may create two teams to challenge each other (each playing separately to try for the best time).

Age limit

Players under the age of 16 are welcome when accompanied by an adult.

What is forbidden?

No smoking, taking  pictures or videos, or using cell phones in the rooms.

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